Privacy Policy

Effective Date: 26 August 2026

Entity & Brand: LegaSeen is a registered business name owned and operated by PerspectLive Pty Ltd (ABN 81 688 231 674) (“LegaSeen”, “we”, “us”, or “our”).

Website & Platform: legaseen.com

1. Our Commitment to Privacy

LegaSeen is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, disclose, and manage your personal information across our websites, applications, and in-person services.

2. Information We Collect

We collect personal information that is reasonably necessary to provide our services. This may include:

Contact & Identity Information: Your name, email address, phone number, postal address, and family contact details provided via forms or account creation.

User Content & Media: Personal stories, audio recordings, video footage, physical photo scans, and digital media submitted to our applications or captured during video sessions.

Transaction Details: Payment details, service records, and communication histories.

Technical Data: IP addresses, browser types, interaction logs, and device details collected automatically when using our website or applications.

3. How We Collect Information

We collect information directly from you when you fill out forms, register an account, participate in interviews, or interact with our services. We may also collect technical data automatically through cookies, analytics tools, and embedded features integrated into our platform.

4. How We Use Your Information

We use your personal information to:

Deliver, edit, host, and manage our digital legacy tools and video production services.

Process bookings, payments, and customer support inquiries.

Send essential operational updates, scheduling confirmations, and service notifications.

Send marketing or promotional communications, provided you have consented or where permitted by law (you may opt out at any time).

Improve, test, and secure our software, application functionality, and platform features.

5. Disclosure & Third-Party Platforms

We do not sell your personal information. We disclose information only to third parties where necessary to operate our business, including:

Third-Party Service Providers: External vendors providing cloud hosting, database management, CRM automation, payment processing, email delivery, and SMS transmission.

Authorised Representatives: Family members or designated users whom you explicitly authorise to access your media files or account portal.

Legal Requirements: Government bodies or regulatory authorities where required or authorised by Australian law.

Our platform infrastructure and data storage rely on third-party technology providers. While we select reputable service providers, data may be stored on servers located within or outside Australia.

6. Marketing & SMS Consent

By providing your contact details, you consent to receiving communications via email or SMS regarding our services. You may unsubscribe from marketing emails at any time using the link provided in the message, or opt out of SMS communications by replying STOP.

7. Data Security & Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Because our services operate on third-party hosting and cloud networks, technical security measures (such as encryption and access controls) are maintained through our infrastructure partners.

8. Access, Correction & Deletion

You have the right to request access to the personal information we hold about you and request corrections if necessary. You may also request the deletion of your account and associated media, subject to legal retention obligations. To submit a request, contact us at [email protected].

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or technology changes. Revised versions will be published directly on our website.

10. Complaints & Contact Details

If you have questions, concerns, or wish to lodge a privacy complaint, please contact us at:
LegaSeen (PerspectLive Pty Ltd)
Email: [email protected]
ABN: 81 688 231 674